MiCode Ltd Terms and Conditions – 10/01/24

1. Introduction and Comprehensive Service Overview

1.1 Overview and Purpose:

These Terms and Conditions ("Terms") serve as the legal agreement for the use of MiCode, an innovative digital health solution developed by MiCode Ltd, a pioneering company in digital healthcare technology registered in the United Kingdom (Company No. 15352206). MiCode is engineered to revolutionize the way personal medical data is managed, stored, and accessed, employing advanced QR code technology.

1.2 Service Design and Functionality:

MiCode's design integrates cutting-edge digital tools to create a user-friendly platform for both healthcare professionals and patients. The service primarily focuses on consolidating and securely storing critical medical information such as detailed medical histories, medication lists, allergy information, and other essential health data. This information is then encoded into easily accessible QR codes, which can be quickly scanned by healthcare providers, emergency responders, or other authorized personnel in various medical and emergency scenarios.

1.3 Target User Base and Applications:

The service is tailored for a broad range of users, including individuals seeking a secure method to manage their personal health data, healthcare providers requiring immediate access to patient information, and emergency response teams needing rapid access to critical health data in urgent situations. MiCode serves as a bridge between traditional healthcare record-keeping and modern digital convenience, ensuring that users' medical data is accessible whenever and wherever it is needed most.

1.4 Regulatory Compliance and Data Protection:

MiCode operates within the stringent regulatory framework of the United Kingdom's digital health sector. Compliance with the UK Data Protection Act 2018, the UK General Data Protection Regulation (GDPR), and other relevant healthcare regulations is at the forefront of MiCode's operational ethos. MiCode's commitment to these regulations ensures the highest standards of data privacy, security, and ethical handling of personal medical information.

1.5 Innovation and Continuous Development:

MiCode represents the cutting edge of digital healthcare solutions, continually evolving with advancements in technology and healthcare standards. Our development team works tirelessly to incorporate the latest in digital security, data management, and user experience design, ensuring that MiCode remains at the forefront of digital healthcare innovation. The service's ongoing enhancements are aligned with emerging healthcare needs, technological trends, and regulatory changes, guaranteeing that MiCode consistently delivers exceptional service and reliability to its users.

2. Detailed Acceptance of Terms and Conditions

2.1 User Agreement and Acceptance:

By registering for, accessing, or using MiCode, you (the "User") explicitly agree to be bound by these Terms and Conditions. This agreement represents a binding legal commitment between you and MiCode Ltd. It is imperative that you read, understand, and consider all provisions within these Terms, as they outline your legal rights and obligations regarding the use of MiCode.

2.2 Capacity to Accept Terms:

You affirm that you are of legal age and possess the legal capacity to enter into this agreement. If you are accepting these Terms on behalf of an organization, such as a healthcare provider or an emergency response entity, you confirm that you have the authority to bind said organization to these Terms.

2.3 Implications of Acceptance:

Acceptance of these Terms grants you the right to use MiCode in accordance with the stipulated guidelines, restrictions, and obligations. It is your responsibility to use MiCode in a manner that is ethical, compliant with applicable laws, and consistent with the intended use of the service as a digital health solution.

2.4 Changes and Updates to Terms:

MiCode Ltd reserves the right to modify or amend these Terms at any time. Changes may reflect developments in technology, legal and regulatory updates, or enhancements to the functionality and security of MiCode. We are committed to maintaining transparency and will provide notice of significant changes to the Terms. This may be done through notifications within the MiCode platform, email communication, or other appropriate channels.

2.5 Continued Acceptance Post-Modification:

Continued use of MiCode following any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the changes, your sole recourse is to cease using MiCode. It is your responsibility to review the Terms periodically to stay informed of any updates.

2.6 Termination for Non-Acceptance:

If at any point you do not agree to these Terms, or any revised version thereof, you must immediately stop using MiCode and, where applicable, delete your account. Continued use after disagreement with any Terms constitutes a breach of this agreement.

2.7 User Feedback and Inquiries:

MiCode Ltd values user feedback. If you have any questions, concerns, or comments regarding these Terms, we encourage you to contact our support team. Your feedback may be instrumental in shaping future revisions of these Terms and the MiCode service.

3. Elaborate Service Description and Compliance Details

3.1 Detailed Service Functionality:

MiCode is an advanced digital health solution that utilizes QR code technology to revolutionize the management and accessibility of personal medical data. It serves as a digital repository for a wide range of health-related information, including but not limited to:

  • Comprehensive medical histories: documenting past diagnoses, treatments, and medical interventions.
  • Detailed medication records: listing current and past medications, dosages, and administration schedules.
  • Allergy information: specifying known allergies and previous allergic reactions.
  • Emergency contact details: providing quick access to contact information of family members or care providers.
  • Vaccination history: keeping track of past vaccinations and immunization records.
  • Special directives: such as Do Not Resuscitate (DNR) orders or other critical healthcare directives.

3.2 Integration with Healthcare Systems:

MiCode is designed to seamlessly integrate with existing healthcare systems and databases, ensuring that healthcare providers have immediate access to vital patient information. This integration aids in:

  • Reducing medical errors: by providing accurate and updated patient data.
  • Enhancing emergency care: through instant access to critical health information.
  • Streamlining patient intake processes: allowing for efficient and accurate patient data management.

3.3 Compliance with Health Regulations:

MiCode adheres to stringent health data regulations and standards, including:

  • GDPR compliance: ensuring the protection and privacy of personal health data as per European Union standards.
  • NHS Digital Technology Assessment Criteria (DTAC) adherence: meeting the criteria set forth by the NHS for digital health technologies.
  • Data Protection Act 2018: aligning with UK-specific regulations for data handling and privacy.

3.4 Use Case Scenarios and Practical Applications:

  • Emergency Situations: In the event of an emergency where a patient is unable to communicate, first responders can scan the individual’s MiCode to access critical health information, facilitating immediate and informed medical intervention.
  • Chronic Disease Management: Patients with chronic conditions can use MiCode to maintain an up-to-date record of their health status, treatment plans, and medication schedules, which can be readily shared with healthcare providers for ongoing management.
  • Travel Health Management: For individuals traveling abroad, MiCode can store translated medical records and vaccination histories, crucial for receiving appropriate care in foreign countries.

3.5 User Accessibility and Interface:

MiCode is designed with a focus on user-friendliness and accessibility. The interface is intuitive, making it easy for individuals of all ages and technological proficiencies to manage their health data. Features include:

  • Simple QR code generation and scanning processes.
  • Easy-to-navigate dashboards for viewing and updating personal health information.
  • Secure login and user authentication systems to protect user data.

3.6 Future Developments and Innovations:

MiCode is committed to ongoing innovation and development in response to evolving healthcare needs, technological advancements, and regulatory changes. Future enhancements may include:

  • Integration with wearable health technologies for real-time health monitoring.
  • Advanced analytics features for personalized health insights and recommendations.
  • Expanded interoperability with a broader range of healthcare systems and services.

4. In-Depth License Grant and User Restrictions

4.1 Nature and Scope of License:

a. MiCode Ltd grants users a non-exclusive, revocable, and non-transferable license to access and use the MiCode service. This license is solely for the purpose of personal and professional healthcare management and emergency response facilitation.

b. The license extends to the use of MiCode’s software, including its user interface, database functionalities, and QR code generation and scanning capabilities.

4.2 Specific User Restrictions:

a. Replication and Modification: Users are strictly prohibited from copying, modifying, or creating derivative works based on MiCode’s software or any part of its services. This includes any attempt to replicate the service for personal gain or unauthorized use.

b. Commercial Usage: Any commercial exploitation of MiCode, including selling, leasing, or renting access to the service, is forbidden unless expressly authorized by MiCode Ltd in writing. Users must not use MiCode for commercial purposes other than those intended by MiCode Ltd.

c. Reverse Engineering and Extraction: Decompiling, disassembling, reverse-engineering, or otherwise attempting to discover or extract the source code of MiCode’s software is expressly prohibited. This restriction is in place to protect the proprietary technology and intellectual property rights of MiCode Ltd.

d. Transfer and Assignment: The license granted to users is personal. Users may not assign or transfer their rights and obligations under this license to any third party, nor may they authorize any third parties to access or use MiCode on their behalf unless specifically permitted under these Terms.

4.3 Guidelines for Appropriate Use:

a. Healthcare Use: MiCode is designed to enhance the management of personal medical data and assist healthcare providers in accessing vital health information. Users should utilize MiCode solely for these purposes.

b. Data Accuracy and Integrity: Users are responsible for ensuring the accuracy and integrity of the data entered into MiCode. Inaccurate or misleading information can have serious implications for healthcare decisions.

c. Privacy and Confidentiality: Users must uphold the privacy and confidentiality of any personal health data they access through MiCode. This includes respecting the privacy rights of others whose data they may have permission to access.

4.4 Compliance with Laws and Regulations:

a. Users are required to use MiCode in full compliance with all applicable laws and regulations, including those related to data protection, privacy, and healthcare.

b. In the event of any conflict between these Terms and applicable laws, the latter shall take precedence.

4.5 Termination for Non-Compliance:

a. Failure to adhere to these restrictions and guidelines may result in the termination of the user’s license and access to MiCode.

b. MiCode Ltd reserves the right to terminate access for users who violate these Terms or engage in any activity that is deemed harmful to the service, other users, or the public interest.

5. Expanded User Responsibilities and Ethical Conduct

5.1 Fundamental User Responsibilities:

a. Accuracy of Information: Users are fundamentally responsible for ensuring the accuracy and completeness of all medical data they enter into MiCode. This includes updating personal medical information regularly to reflect any changes in health status, medications, or other relevant health-related information.

b. Confidentiality and Privacy: Users must maintain strict confidentiality of their personal MiCode access credentials. Sharing login information or allowing unauthorized access to MiCode compromises the security and privacy of personal medical data.

5.2 Ethical Use of MiCode:

a. Respect for Privacy: Users must respect the privacy of others, particularly when handling or accessing personal medical data of third parties through MiCode. Any access to, or sharing of, another individual's medical information should be conducted under the strictest ethical standards and in compliance with applicable privacy laws.

b. Non-Discrimination: Users should ensure that their use of MiCode does not lead to discriminatory practices. Decisions based on medical data accessed through MiCode should be free from biases related to race, gender, age, disability, or other protected characteristics.

5.3 Compliance with Medical and Legal Standards:

a. Adherence to Medical Ethics: Healthcare professionals using MiCode must adhere to the highest standards of medical ethics and professional conduct. This includes using medical data accessed through MiCode solely for the purpose of patient care and treatment.

b. Legal Compliance: Users must use MiCode in a manner that is compliant with all applicable laws and regulations, including those relating to healthcare, data protection, and patient confidentiality.

5.4 Prohibited Activities:

a. Misrepresentation: Users must not misrepresent their identity or qualifications, especially in cases where medical decision-making may be influenced by the data accessed through MiCode.

b. Illicit Activities: Engaging in any illegal activities or using MiCode for purposes that are unlawful, fraudulent, or harmful to others is strictly prohibited.

5.5 Reporting and Accountability:

a. Incident Reporting: Users are encouraged to report any security breaches, misuse of MiCode, or ethical concerns to MiCode Ltd. Prompt reporting can help mitigate risks and ensure the integrity of the service.

b. Accountability for Actions: Users are accountable for their actions while using MiCode. This includes responsibility for decisions made based on the data accessed through the service.

5.6 Guidelines for Responsible Usage:

a. Educational Use: When using MiCode for educational or research purposes, users must ensure that they comply with ethical research guidelines and obtain necessary approvals or consents.

b. Awareness of Impact: Users should be aware of the impact their actions may have on patient care and the broader healthcare ecosystem. Responsible usage of MiCode includes considering the potential consequences of data access and sharing.

6. Comprehensive Data Privacy and Security Measures

6.1 Commitment to Data Privacy and Protection:

a. Data Privacy Philosophy: MiCode Ltd is committed to the highest standards of data privacy and protection. Recognizing the sensitivity of medical information, we have implemented rigorous policies and procedures to safeguard user data against unauthorized access, disclosure, alteration, and destruction.

b. Compliance with Data Protection Laws: MiCode adheres to the UK Data Protection Act 2018, the UK General Data Protection Regulation (GDPR), and other relevant international data protection regulations. Our compliance ensures that user data is handled legally, ethically, and securely.

6.2 Advanced Security Protocols:

a. Encryption Technology: All data within MiCode, including medical records and personal information, is encrypted using advanced encryption standards. This ensures that data is unreadable and protected from unauthorized access during transmission and storage.

b. Secure Server Infrastructure: MiCode’s data servers are secured with industry-leading security measures, including firewalls, intrusion detection systems, and regular security audits. Our infrastructure is designed to provide resilience and redundancy to safeguard against data loss.

c. Regular Security Updates and Vulnerability Assessments: We conduct regular updates to our security systems and perform vulnerability assessments to stay ahead of emerging cyber threats and vulnerabilities.

6.3 User Data Rights and Controls:

a. User Access Controls: MiCode provides users with robust access controls, allowing them to manage who can view and interact with their medical data. Users have the ability to grant or revoke access permissions, giving them control over their personal information.

b. Exercise of Data Rights: In line with GDPR, users have the right to access, rectify, erase, and port their data. MiCode facilitates these rights through user-friendly interfaces and responsive customer support.

6.4 Data Breach Response and Notification Procedures:

a. Proactive Monitoring and Incident Response: MiCode employs continuous monitoring to detect and respond to potential data breaches. Our incident response team is trained to act swiftly and effectively in the event of a data breach.

b. Notification Protocol: In compliance with data protection laws, MiCode has established procedures for notifying users and relevant authorities in the event of a data breach. We are committed to transparent communication and will provide timely updates regarding the nature of the breach, the data affected, and the measures taken in response.

6.5 User Education and Awareness:

a. Promoting Data Security Awareness: MiCode Ltd actively promotes data security awareness among its users. This includes providing resources and guidance on best practices for protecting personal medical information.

b. Training and Support: We offer training and support to help users understand the importance of data security and how to use MiCode’s features to safeguard their information.

6.6 Continuous Improvement in Data Security:

a. Feedback and User Input: MiCode Ltd values user feedback on data security and privacy matters. We continuously seek input to improve our security measures and data handling practices.

b. Adaptation to Emerging Risks: As digital threats evolve, so do our security strategies. MiCode is committed to adapting its security measures to meet emerging risks and ensure ongoing protection of user data.

7. Comprehensive Intellectual Property Rights and User Compliance

7.1 Ownership and Protection of Intellectual Property:

a. Proprietary Rights: MiCode Ltd retains full ownership and intellectual property rights in the MiCode software, platform, and associated services. This includes, but is not limited to, all underlying technology, software code, interfaces, graphics, design, compilation, information, data, algorithms, and materials.

b. Protection of Intellectual Property: The intellectual property of MiCode is protected under UK law, including but not limited to the Copyright, Designs and Patents Act 1988, as well as international intellectual property laws and treaties. MiCode Ltd actively enforces its rights and pursues legal remedies against infringement.

7.2 Scope of User License:

a. License Grant: Users are granted a limited, non-exclusive, non-transferable license to access and use MiCode in accordance with these Terms. This license is for the sole purpose of utilizing the MiCode service as intended for personal and professional healthcare management.

b. Limitations of Use: The license does not grant users any rights to use MiCode’s intellectual property for any commercial purposes, to create derivative works, or to use the service beyond the scope explicitly authorized by these Terms.

7.3 User Compliance with Intellectual Property Rights:

a. Respect for Proprietary Rights: Users must respect MiCode Ltd's intellectual property rights, using MiCode only as permitted under these Terms and not engaging in any activities that infringe or violate these rights.

b. Prohibition of Unauthorized Use: Users must not copy, modify, distribute, sell, or lease any part of MiCode or included services, nor may they reverse engineer or attempt to extract the source code of the software, except to the extent that this restriction is expressly prohibited by law.

7.4 Implications of Unauthorized Use:

a. Legal Consequences: Unauthorized use, reproduction, or distribution of MiCode’s intellectual property may result in legal action, including claims for damages, injunctive relief, and reimbursement of legal costs.

b. Termination of Access: Engaging in unauthorized use of MiCode's intellectual property may lead to the immediate termination of your license and access to the service.

7.5 Reporting Infringement:

a. Vigilance and Reporting: MiCode Ltd encourages users and third parties to report any suspected infringement of its intellectual property rights. Prompt reporting assists in protecting the integrity and security of the MiCode service.

b. Contact Information for Reporting: Infringement claims or suspicions can be reported to MiCode Ltd via the contact information provided in these Terms, ensuring that the matter is addressed swiftly and appropriately.

7.6 User Acknowledgement:

a. Acknowledgement of Terms: By accepting these Terms, users acknowledge their understanding and agreement to respect MiCode Ltd’s intellectual property rights and to comply with the stipulated usage guidelines and restrictions.

b. Awareness of Intellectual Property Significance: Users recognize the importance of intellectual property rights to the sustainability and integrity of the MiCode service and the wider digital healthcare ecosystem.

8. Regular Software Updates and Compliance Maintenance

8.1 Commitment to Continuous Improvement:

a. Ongoing Software Development: MiCode Ltd is committed to the continuous improvement of the MiCode platform. Regular software updates are an integral part of our strategy to enhance functionality, user experience, and overall service quality.

b. Incorporating Technological Advances: As part of our commitment, we actively incorporate the latest technological advancements and innovations to ensure MiCode remains at the forefront of digital healthcare solutions.

8.2 Update Procedures and User Notification:

a. Scheduled Updates: MiCode undergoes scheduled updates to ensure optimal performance and security. These updates may include new features, bug fixes, security enhancements, and improvements to the user interface.

b. User Notification: Prior to any major update, users will be notified through the MiCode platform or via email. This notification will include details about the update, such as new features and any required actions from the users.

8.3 Compliance with Regulatory Standards:

a. Adherence to Regulations: All updates are designed to ensure ongoing compliance with relevant laws and regulations, including the UK Data Protection Act 2018, UK GDPR, and other applicable healthcare and data protection standards.

b. Regular Compliance Reviews: Each update undergoes a thorough review to ensure that MiCode continues to meet or exceed regulatory requirements, particularly in areas of data privacy and security.

8.4 Security Enhancements and Vulnerability Patching:

a. Security as a Priority: Security enhancements are a key focus of our updates. We continually strengthen our defenses against emerging cybersecurity threats and vulnerabilities.

b. Rapid Response to Vulnerabilities: In the event of identified security vulnerabilities, MiCode Ltd prioritizes rapid patching and release of updates to protect user data and maintain the integrity of the service.

8.5 User Collaboration in the Update Process:

a. Feedback Integration: User feedback is a valuable component of our update process. We encourage users to provide feedback on their experience, which we consider when planning and implementing updates.

b. Assistance with Update Implementation: For major updates, MiCode Ltd offers guidance and support to ensure users can seamlessly transition to the updated version of the service.

8.6 Training and Resources Post-Update:

a. Educational Resources: After significant updates, MiCode Ltd provides users with resources such as tutorials, release notes, and FAQs to help them understand and adapt to the changes.

b. Training Sessions: For substantial updates, especially those that introduce new functionalities or significant changes in user interaction, we may offer online training sessions or webinars.

8.7 Maintaining Service Continuity:

a. Minimizing Disruption: Our update process is designed to minimize disruption to the service. We strive to conduct updates during off-peak hours and ensure that any downtime is communicated in advance and kept as brief as possible.

b. Service Recovery Plans: In the unlikely event of service interruption during updates, MiCode Ltd has robust recovery plans in place to restore service quickly and efficiently.

9. Extensive Warranties and Disclaimers

9.1 Nature of Software and Service Limitations:

a. As-Is Basis Provision: MiCode is provided on an "as-is" and "as available" basis. MiCode Ltd makes no representations or warranties of any kind, express or implied, as to the operation of MiCode or the information, content, materials, or products included in the service.

b. Functionality Limitations: While MiCode Ltd strives to provide a high-quality service, we do not warrant that the service will meet all of the user’s requirements, be uninterrupted, timely, secure, or error-free.

9.2 No Medical Advice Disclaimer:

a. Not a Substitute for Professional Advice: MiCode is designed to support healthcare management but is not a substitute for professional medical advice, diagnosis, or treatment. Users should always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.

b. Reliance on Information: Any reliance on the information provided through MiCode is strictly at the user's own risk. MiCode Ltd is not responsible for any decisions or actions taken based on the information provided by MiCode.

9.3 Limitations of Liability:

a. General Liability Limitations: MiCode Ltd, including its directors, employees, agents, affiliates, and licensors, will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

b. Specific Liability Exclusions: Liability is excluded for issues outside MiCode Ltd’s control, including but not limited to data loss or service interruptions caused by failures of our service providers, computer viruses, natural disasters, or other acts of God.

9.4 Accuracy of Information and Content:

a. Data Accuracy: MiCode Ltd does not warrant the accuracy, completeness, or usefulness of the information provided through MiCode. All such information is provided “as is” without warranty of any kind.

b. Updates and Corrections: Information within MiCode may be updated or corrected at any time. However, MiCode Ltd does not guarantee that any errors, inaccuracies, or omissions will be corrected immediately.

9.5 Third-Party Links and Content:

a. External Links: MiCode may contain links to third-party websites or resources. MiCode Ltd has no control over the content or practices of these sites and accepts no responsibility for them or for any loss or damage that may arise from their use.

b. Content Disclaimer: Any use or reliance on any content or materials obtained by the user through MiCode will be at their own risk.

9.6 User Responsibilities and Acknowledgement:

a. Risk Acknowledgement: Users acknowledge that they bear all risks associated with the use of MiCode, to the extent permitted under applicable law.

b. Indemnification Obligation: Users agree to indemnify and hold harmless MiCode Ltd from any claim or demand, including attorneys’ fees, made by any third party due to or arising out of the user's breach of these Terms, or their violation of any law or the rights of a third party.

10. Detailed Limitation of Liability

10.1 General Limitations:

a. Scope of Liability: Under no circumstances shall MiCode Ltd, its directors, employees, partners, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of MiCode. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.

b. Limitations in Legal Jurisdictions: The extent of our liability will be to the maximum extent permitted by law in the jurisdiction in which you use MiCode. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in those jurisdictions.

10.2 Specific Exclusions:

a. Data Accuracy and Decision-Making: MiCode Ltd is not liable for any loss or damage arising from inaccurate, incomplete, or outdated information provided through the MiCode platform. Users are responsible for validating the accuracy of the information before making any healthcare or treatment decisions.

b. Technical Failures and Unauthorized Access: MiCode Ltd is not liable for any loss or damage resulting from technical failures of the MiCode platform, including but not limited to server downtimes, data loss, or unauthorized access to user accounts.

10.3 Limitations on Liability for User Content:

a. User-Generated Content: MiCode Ltd is not liable for any claims, damages, or losses resulting from user-generated content. Users are solely responsible for the medical data they input into MiCode.

b. Content Interactions: Any interactions or reliance on other users’ content, information, or advice within MiCode are solely at the user's risk.

10.4 Liability in Case of Breach:

a. Breach of Terms: In the event of a breach of these Terms by MiCode Ltd, liability shall be limited to direct damages up to the amount you have paid MiCode Ltd for the use of the service in the last six months, provided that such a breach is attributable to the negligence or willful misconduct of MiCode Ltd.

b. Remedies: Your exclusive remedy for dissatisfaction with MiCode is to stop using the service.

10.5 Third-Party Services and Links:

a. External Services: MiCode Ltd is not liable for any damage or loss caused by or in connection with the use of or reliance on any third-party service, goods, or websites linked through MiCode.

b. Links to Other Websites: MiCode Ltd is not responsible for the contents, accuracy, or opinions expressed in linked websites, and such websites are not necessarily investigated, monitored, or checked for accuracy or completeness by MiCode Ltd.

10.6 Acknowledgment of Risk and Liability Limit:

a. Risk Acceptance: By using MiCode, you acknowledge and agree that the entire risk arising out of your use of the service remains with you, to the extent permitted under applicable law.

b. Maximization of Limitation: The limitations of liability reflect the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed its essential purpose.

11. Full User Indemnification Obligations

11.1 Scope of Indemnification:

a. User Responsibilities: As a user of MiCode, you agree to indemnify, defend, and hold harmless MiCode Ltd, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of MiCode, or your violation of these Terms.

b. Coverage of Indemnification: This indemnification covers any claim or demand made by any third party due to or arising out of your breach of these Terms, your improper use of MiCode, or your violation of any law or the rights of a third party.

11.2 Specific Indemnification Scenarios:

a. Data Misuse: If your actions involving the misuse of personal or medical data within MiCode lead to legal claims or disputes, you are responsible for all legal and financial consequences.

b. Unauthorized Access: Should your actions facilitate unauthorized access to MiCode, resulting in harm or loss to MiCode Ltd or other users, you will be held responsible for indemnifying the affected parties.

c. Misrepresentation and Fraudulent Activities: Any misrepresentation of your identity, qualifications, or intentions in using MiCode, leading to claims or damages, falls under your indemnification responsibilities.

11.3 Legal Defense and Cooperation:

a. Assumption of Defense: In cases where you are obliged to indemnify MiCode Ltd, you may be required to assume control of the defense of any matter subject to your indemnification, although MiCode Ltd retains the right to oversee the defense and settlement of any such claims.

b. User Cooperation: You must cooperate fully with MiCode Ltd in the defense of any claim. MiCode Ltd reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify MiCode Ltd.

11.4 Financial Implications:

a. Costs and Expenses: You are responsible for all costs and expenses, including attorney fees and legal costs, incurred by MiCode Ltd in connection with any indemnification-related matters.

b. Compensation for Damages: In addition to legal costs, you may be required to compensate MiCode Ltd or other parties for damages, losses, or other costs resulting from your actions.

11.5 Indemnification Limitations:

a. Proportional Responsibility: Indemnification obligations are proportional to the degree of fault or responsibility established in legal proceedings or investigations.

b. Exclusions: Indemnification does not extend to instances where loss or damage is due to MiCode Ltd’s own negligence or willful misconduct.

11.6 Notification of Claims and Indemnification Process:

a. Prompt Notification: MiCode Ltd will promptly notify you of any claim or legal action subject to indemnification under these Terms.

b. Indemnification Procedures: MiCode Ltd will provide you with the necessary information regarding the indemnification process, including legal requirements, timelines, and any necessary documentation.

12. Detailed Termination Procedures and Compliance

12.1 Conditions for Termination:

a. User-Initiated Termination: Users have the right to terminate their use of MiCode at any time. This can be done by deactivating or deleting their account through the MiCode platform, ensuring that all personal data is appropriately removed in accordance with data protection regulations.

b. MiCode Ltd Initiated Termination: MiCode Ltd reserves the right to terminate or suspend a user’s access to the service for reasons including, but not limited to, breaches of these Terms, illegal activities, non-payment of any fees owed, or actions that may harm MiCode Ltd or other users.

12.2 Procedure for Termination:

a. Notification of Termination: In cases of termination, either by the user or MiCode Ltd, the terminating party will provide notice to the other party. If initiated by MiCode Ltd, users will be notified of the reason for termination.

b. Data Handling Post-Termination: Upon termination, users will have a specified period to download or transfer their data from MiCode. After this period, MiCode Ltd will delete or anonymize the user’s data, in compliance with data protection laws.

12.3 User Compliance Post-Termination:

a. Responsibility for Data: Users are responsible for any data they have entered into MiCode and must ensure that it is either transferred or deleted before account deactivation.

b. Continued Indemnification: Users’ indemnification obligations under these Terms will continue even after their account has been terminated or deactivated.

12.4 Suspension of Service:

a. Temporary Suspension: MiCode Ltd may temporarily suspend a user’s access to the service in the event of ongoing investigations of alleged breaches, legal disputes, or as required by law.

b. Restoration Post-Suspension: Access may be restored following the resolution of the issue that led to suspension, at MiCode Ltd’s discretion.

12.5 Legal and Regulatory Compliance:

a. Adherence to Laws: All termination procedures will be conducted in compliance with applicable laws and regulations, ensuring that both parties fulfill their legal obligations.

b. Notification to Authorities: In cases where termination is due to illegal activities or significant breaches of data protection laws, MiCode Ltd may notify the relevant authorities.

12.6 Handling of User Data After Termination:

a. Data Retention and Deletion: Consistent with data protection laws, MiCode Ltd will retain or delete user data post-termination as legally required. This includes maintaining data for compliance with legal obligations or anonymizing data for analytical purposes.

b. User Rights Post-Termination: Users can exercise their data rights, such as the right to erasure or data portability, within the confines of applicable laws.

12.7 Dispute Resolution and Termination:

a. Resolution of Disputes: Any disputes arising from the termination of a user’s access to MiCode will be resolved through the processes set out in these Terms and applicable law.

b. Finality of Termination: Termination of a user’s access to MiCode is considered final, subject to resolution of any outstanding issues as per these Terms.

13. Jurisdiction, Legal Compliance, and Dispute Resolution

13.1 Governing Jurisdiction and Applicable Laws:

a. Jurisdiction: These Terms and any action related to the use of MiCode will be governed by the laws of the United Kingdom, without regard to or application of its conflict of law provisions or your state or country of residence.

b. Applicable Laws: All activities related to the use of MiCode, including data handling, user interactions, and content posting, must comply with the laws and regulations of the United Kingdom, specifically those relating to digital health, data protection, and online conduct.

13.2 Legal Compliance in Different Jurisdictions:

a. International Use: Users accessing MiCode from outside the United Kingdom are responsible for compliance with local laws if and to the extent local laws are applicable.

b. Variations in Laws: Users acknowledge that legal standards and regulations regarding digital health services and data protection may vary by country, and it is their responsibility to ensure compliance with respective local regulations.

13.3 Dispute Resolution Mechanism:

a. Informal Resolution: Before seeking formal resolution, users are encouraged to contact MiCode Ltd directly to seek an informal resolution of any dispute.

b. Formal Legal Proceedings: In cases where disputes cannot be resolved informally, users agree to submit to the non-exclusive jurisdiction of the courts of the United Kingdom.

13.4 Alternative Dispute Resolution (ADR):

a. ADR Methods: MiCode Ltd promotes the use of alternative dispute resolution methods, such as mediation or arbitration, to resolve conflicts in a less adversarial and more cost-effective manner.

b. ADR Process: If a dispute arises, both parties agree to engage in good faith in the ADR process before initiating any formal legal proceedings.

13.5 Compliance with Legal Decisions and Settlements:

a. Enforcement of Decisions: Users agree to comply with any court order or settlement agreement reached as a result of disputes involving their use of MiCode.

b. Binding Nature of Settlements: Any settlement or agreement reached through ADR or formal legal proceedings will be binding on the parties involved.

13.6 Legal Representation and Costs:

a. Right to Legal Counsel: In any dispute, users have the right to seek legal counsel at their own expense.

b. Responsibility for Legal Costs: Users are responsible for their own legal costs unless otherwise determined by a court or through an ADR process.

13.7 Notification of Legal Actions:

a. Obligation to Inform: Users must promptly inform MiCode Ltd of any legal actions taken against them that may affect their use of MiCode or their relationship with MiCode Ltd.

b. Cooperation in Legal Matters: Users agree to cooperate fully with MiCode Ltd in any legal proceedings involving or relating to their use of MiCode.

14. Comprehensive Amendments and User Notifications

14.1 Procedures for Amendments to Terms:

a. Right to Amend: MiCode Ltd reserves the right to amend these Terms and Conditions at any time to reflect changes in legal requirements, industry standards, or the functionality of MiCode.

b. Consideration of User Impact: In making amendments, MiCode Ltd will consider the potential impact on users and endeavor to ensure that changes enhance the user experience and compliance with legal obligations.

14.2 Notification of Amendments:

a. Methods of Notification: MiCode Ltd will notify users of any significant amendments to these Terms through various channels, which may include email notifications, in-app notifications, or announcements on the MiCode platform.

b. Advance Notice: Except in urgent situations, MiCode Ltd will provide reasonable advance notice of amendments, allowing users sufficient time to review and understand the changes.

14.3 Content of Amendment Notifications:

a. Details of Changes: Notifications will include a summary of the key changes to the Terms, the reasons for those changes, and any actions that users may need to take.

b. Accessibility of Full Text: The full text of the amended Terms will be made available on the MiCode platform, with clear indications of the changes from the previous version.

14.4 User Rights in Relation to Amendments:

a. Right to Review and Respond: Users have the right to review the amended Terms and provide feedback or raise concerns with MiCode Ltd.

b. Right to Terminate Use: If a user does not agree to the amended Terms, they have the right to terminate their use of MiCode. Continued use of MiCode after the effective date of the amendments will constitute acceptance of the new Terms.

14.5 Effective Date and Transition Period:

a. Effective Date of Amendments: Amendments to the Terms will become effective on a date specified in the notification. MiCode Ltd will endeavor to provide a reasonable transition period before the new Terms take effect.

b. Assistance During Transition: MiCode Ltd will offer assistance and support to users during the transition period to adapt to the amended Terms, including answering questions and providing clarification.

14.6 Historical Versions and Records:

a. Archive of Previous Terms: MiCode Ltd will maintain an archive of previous versions of the Terms for user reference. This archive can be accessed upon request.

b. Record-Keeping: MiCode Ltd will keep records of the dates on which amendments to the Terms were made and when they took effect.

14.7 Ongoing Communication and Engagement:

a. Engagement with User Community: MiCode Ltd is committed to engaging with its user community in the process of amending the Terms, taking into account user feedback and concerns.

b. Transparency and Clarity: Communication regarding amendments will be clear, transparent, and aimed at ensuring that users fully understand the implications of any changes to the Terms.

15. Extensive Contact Information for Support and Compliance Queries

15.1 Dedicated Support Channels:

a. Customer Support Team: For assistance with general queries, technical issues, or user support, MiCode Ltd has established a dedicated customer support team.

b. Contact Methods: Users can reach customer support via email at support@micode.uk, through a contact form available on the MiCode platform, or via a dedicated support hotline at +44 7980576956.

15.2 Compliance and Legal Queries:

a. Compliance Department: For questions related to data protection, legal compliance, or MiCode's adherence to regulatory standards, users can contact our compliance department.

b. Contact Information for Compliance: Queries regarding compliance can be sent to support@micode.uk. Users can expect a detailed response addressing their specific compliance concerns.

15.3 Availability and Response Times:

a. Operating Hours: Our customer support and compliance teams are available Monday through Friday, from 8:00 AM to 6:00 PM GMT.

b. Response Commitment: MiCode Ltd is committed to responding to all queries within 48 business hours. Urgent queries will be prioritized for a quicker response.

15.4 Technical Support and Troubleshooting:

a. Technical Assistance: For technical support, including issues with account access, software functionality, or error reporting, users can contact our technical support team.

b. Submitting Technical Queries: Technical queries can be submitted via email to techsupport@micode.uk or through the MiCode platform’s help section.

15.5 Feedback and Suggestions:

a. User Feedback: MiCode Ltd encourages users to provide feedback, suggestions, or comments to continually improve the MiCode service.

b. Feedback Submission: Feedback can be submitted via the MiCode platform or directly to our feedback team at support@micode.uk.

15.6 Emergency Contact Procedures:

a. Emergency Situations: In cases of urgent issues related to patient safety or data breaches, MiCode Ltd provides an emergency contact protocol.

b. Emergency Contact Details: For emergency situations, users can contact us at support@micode.uk or use the emergency hotline provided on the MiCode platform.

15.7 Training and Educational Resources:

a. Training Requests: For training requests or access to educational resources about using MiCode, users can contact our training department.

b. Training Contact Information: Requests for training or educational materials can be directed to support@micode.uk.

15.8 Record-Keeping and Documentation Requests:

a. Documentation Requests: Users or regulatory bodies requiring documentation or records related to MiCode’s services can request these from our documentation team.

b. Request Procedure: Documentation requests can be sent to support@micode.uk, specifying the nature and purpose of the request.